Account, payments & subscriptions

[DMF]

I started a subscription and it not showing And it started today 

[RokuJechealR]

Hi @DMF,

Thanks for your first post in the Roku Community!

Can you please provide us with more specific information about the issue you are experiencing? Are you getting an error code or message? What troubleshooting steps have you already taken to try to resolve the issue? In addition, we may ask if you subscribe directly to the provider or through Roku Pay.

With more detailed information, we will be able to assist you further.

Best regards,

Chel

[DMF]

It tells me I don’t have a subscription

[RokuJechealR]

Hi @DMF,

Thanks for following up.

Regarding this matter, it will be effective for you to contact our Account-Billing team directly, as they are the best ones who can further assist you.

You can visit our Account-Billing Support page and choose the "Account, payments & subscriptions" category. There should be an option to talk to one of our live representatives.

You can also view and check the charges on your account, and this link will help you out: How to review your purchase history and charges to your Roku account.

Please keep us posted, and we'll continue assisting you from there.

All the best,

Chel

[DMF]

My payment history tells me I don’t have and how do I talk to a live person every time I go to that it just takes me to the account and tells me that I don’t have a subscription

[RokuJechealR · Accepted solution]

Hi @DMF,

Thanks for the update!

For you to speak to a live person in our Billing team. You can follow these steps:

• Please visit support.roku.com.
• Sign in to your account.
• Look for the "Agent Support" tab at the bottom right corner of the page.
• Click "Check support options."
• Click Account, Payments & subscriptions.

There should be an option to talk to one of our live representatives. We hope it helps!

Warm regards,

Chel