Account, payments & subscriptions

[Emersyn]

I am being charged for Roku for Disney. This was cancelled 3 months ago. 

[RokuArjiemar · Accepted solution]

Hi! @Emersyn,

Thank you for reaching out to the Roku Community!

Our billing team would be happy to assist you directly. You can reach them by phone or live chat at support.roku.com/contactus.

Please keep us posted on what you find out, and we will be more than happy to continue assisting you further.

Thanks,

Arjiemar

[janetnwf]

why was i charged for disney when i do not have it

[Stephen58]

Trying to cancel my NBA package I do not want to be charged for NBA for the month of June

[Stephen58]

I do not want to be charged for the NBA package up for the month of June. I have canceled my package. Please cancel my package for the month of June.

[RokuERey]

Hi @Stephen58,

A warm welcome to the Roku Community!

To be better assisted regarding a subscription concern, you'll be best assisted by the Accounts and Billing team. You can reach out to them here. Make sure to select the "Accounts and Billing" option to be redirected to their contact information.

We hope things will be sorted out regarding your concern.

All the best,

Rey