Help

Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
shiajoe
Newbie
‎02-23-2023 06:11 AM

I keep getting billed for a movie each month and I can not get to customer support

Jump to solution

I ordered a movie in August of last year and I just noticed that Roku has billled me for it every month since August and now that I know about it, the steps to resolve it are BS.  I need help please!!!

0 Kudos
1 Solution

Accepted Solutions
makaiguy
Community Streaming Expert
‎02-23-2023 06:45 AM

Re: I keep getting billed for a movie each month and I can not get to customer support

Jump to solution

The Roku folks who can best help with billing issues seldom frequent these forums.

Your best bet is to contact the Roku Billing folks directly through the Account-Billing Support page (https://support.roku.com/contactus/abo). Choose the options for "Account, payments & subscriptions".

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X

View solution in original post

0 Kudos
2 REPLIES 2
makaiguy
Community Streaming Expert
‎02-23-2023 06:45 AM

Re: I keep getting billed for a movie each month and I can not get to customer support

Jump to solution

The Roku folks who can best help with billing issues seldom frequent these forums.

Your best bet is to contact the Roku Billing folks directly through the Account-Billing Support page (https://support.roku.com/contactus/abo). Choose the options for "Account, payments & subscriptions".

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
0 Kudos
RokuMary-F
Community Moderator
Community Moderator
‎02-23-2023 07:24 AM

Re: I keep getting billed for a movie each month and I can not get to customer support

Jump to solution

Hi @shiajoe,

We understand that you are inquiring about your subscription charges.

For these issues, it may be more effective for you to get help from our Account-billing team. Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

If you have any other questions or concerns, please let us know.
 

 

Best regards,
Mary

Mary F.
Roku Community Moderator
0 Kudos