Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Dave1970
Newbie

I have an UNAUTHORIZED $14.99 recurring charge

Jump to solution

I have a charge of $7.99. on my debit card. I did not subscribe to Roku for Hulu LLC. I would like this money back and off your records 

0 Kudos
1 Solution

Accepted Solutions
RokuJohnB
Community Moderator
Community Moderator

Re: I have an UNAUTHORIZED $14.99 recurring charge

Jump to solution

Hi @Dave1970,

A warm welcome here in the Roku Community!
To be better assisted with your refund, you can reach out to our Accounts and Billing team since they are the specialized department to best cater to your inquiry. To contact them, kindly refer to this link here. Make sure to select the Accounts and Billing option to be directed to their contact information.

If you need anything else, please keep us posted.

Kind regards,

John

John
Roku Community Moderator

View solution in original post

0 Kudos
1 REPLY 1
RokuJohnB
Community Moderator
Community Moderator

Re: I have an UNAUTHORIZED $14.99 recurring charge

Jump to solution

Hi @Dave1970,

A warm welcome here in the Roku Community!
To be better assisted with your refund, you can reach out to our Accounts and Billing team since they are the specialized department to best cater to your inquiry. To contact them, kindly refer to this link here. Make sure to select the Accounts and Billing option to be directed to their contact information.

If you need anything else, please keep us posted.

Kind regards,

John

John
Roku Community Moderator
0 Kudos