Every streaming channel subscription which I have ever seen, either through a third party like Roku or directly with the channel, is nonrefundable. You are subscribing for a specified pre-paid subscription period (either a paid period or a free trial) and it auto renews at the current prevailing rate when that period runs out. To prevent from auto renewing you must cancel before the current subscription period expires. If you unsubscribe after a subscription has renewed it prevents the NEXT auto-renewal, but the current pre-paid subscription stays in force until the balance of the pre-paid period expires. (Few, if any, cancel immediately and give prorated refunds for the unused portion of the subscription period.) If you don't unsubscribe, the charges go on forever. These conditions are explained on screen and must be accepted when subscribing (you know, all that stuff most of us don't bother to read at the time).
Once your subscription has begun your options are to let it run its course unwatched, or to use it and enjoy it until it runs out. And, of course, to cancel it BEFORE your current subscription period runs out so it doesn't renew again.
For subscriptions you made and are paying for THROUGH ROKU, you can unsubscribe in two ways:
- If you still have an active Roku, highlight the channel in the channel grid and press the * key on your Roku remote. Click on "Manage subscriptions" and follow the prompts to unsubscribe from this channel.
[NOTE: if instead of "Manage subscriptions" you see "Remove channel", this means you don't have a subscription via this Roku account to this streaming service. You'll need to cancel directly with the streaming service, or whichever other third party or additional Roku account you subscribed through.]
Some channels may also give you the option to unsubscribe from within their channel app. There is no standard for this, so you'll just have to explore.
- Log into your Roku account at http://my.roku.com/subscriptions, using the email address associated with this account. (With a working Roku, you can verify this address via Roku menu path Settings > System > About). Once logged in you can cancel any subscriptions you've obtained through Roku there.
Note that when logging in at this point your email address is just a login name. You can log in with it even if the actual email address is no longer valid, as long as you know the correct password. If you cannot retrieve email from the email address associated with the Roku account, you cannot use the "Forgot password" utility.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
