Account, payments & subscriptions

[grssd]

I received a $5 Roku credit.  Attempting to use it to purchase a digital movie copy from Fandango at Home does not access the credit.  Contacting "Support" by phone has been unhelpful.  I think I have identified the problem , i.e., the credit is only accessible via Rou Pay.  Roku Pay can only be used for purchases on apps that are subscribed/signed up thru the Roku account or device. 

Question: How to unsubscribe from the Fandango app (when I have already had the account previously), in order to resubscribe thru the Roku account/device?  

Note: I also already have Apple, Amazon, and Google Play (YouTube) accounts/apps for purchasing and streaming   movies. so am I out of luck?  

[Auroran]

I have encountered the same problem.  There appears to be no way to use the Roku credit to buy a movie on any streaming service (Vudu, Prime Video, etc.).

For me, then, the credit is utterly useless.

[RokuArjiemar · Accepted solution]

Hello! @Auroran, @grssd ,

Thank you for your inquiry about the $5 email credit from Roku. We're here to help and provide the information you need to take advantage of this offer.

• Eligible customers will receive the following email notifying them of a $5 credit that can be claimed. 

• Customers need to click the link in the email and log into their Roku account. 

• Once logged in, the $5 credit will be applied to the account and visible to your Roku account and device at Settings > Payment method. 

You can utilize it for eligible subscriptions and movie rentals to enhance your entertainment experience.

For a heads up on this, there is a promotion end date and a credit expiration date.

If you have questions about this promotion or experience any issues, contact customer support.

Thanks,
Arjiemar

[Auroran]

You totally ignored the issue we described.

I have the $5 credit in my account.  The problem is that when I open the Fandango At Home app on my Roku and buy a movie, the app does not draw from the $5 credit but instead from my regular payment sources (credit card, gift card).  There is no way to 'tell' the app to draw from the $5 credit.

[Auroran]

I contacted Customer Support.  After waiting on hold multiple times, they finally concluded that I would have to create a brand-new (empty) Fandango At Home account on the Roku device, and tell it to use Roku Pay for payment.

This is nonsensical, of course, because it would result in a Fandango At Home account with only one movie in it, whereas my thousands of already purchased movies would be in my previous Fandango At Home account.

Quite literally:  Thanks for nothing!