Account, payments & subscriptions

[Cas2017]

When selecting my issue ROKU is stating that they cannot find this charge on my account, however, the Charge is listed as Roku for CBS

[HDMIGuy]

Have you logged into your account at my.roku.com/account  and checked your subscriptions and purchases?  If the charge is not there it is NOT from Roku but someone else using that as a cover.

[patricialewis11]

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@jr42 wrote:

I have an unauthorized charge for britbox on my account today. I did not order this. I have not received an email confirming an order, and can't get anyone on phone from roku. How do I fix this? Reporting to bank as fraud now.

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I did not order you Roku

[personal information removed] y'all took 1898 out of my account for what

[patricialewis11]

I did not authorize a Roku charge at this time please refund my money back my card has been hacked so I will not order anything until my card is straightening out so can I get some assisting please your turly 

[RokuKariza-D]

Hi @patricialewis11

We're sorry to hear about the issue you're experiencing.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter. 

Thank you for your understanding.

All the best,
Kariza

[Noneatall]

You cannot get any support from Roku.

[Tricia53]

I have unauthorized purchase on my account how do l get that problem solved 

[RokuMary-F]

Hi @Tricia53,

Thanks for posting in the Roku Community!

For these issues, it may be more effective for you to get help from our billing team. Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

If you have any other questions or concerns, please let us know.


Best regards,
Mary

[mg8]

I have had someone doing unauthorized charges on my roku card. Fist when I was paying with pay pal and I had to cancel that, now it just says ROKU CHANNEL. I only subscribe to Discovery and my roku account does not show any other outside charges and yet for 2 months now roku has been charging me 5.98 and I do not know why. Please STOP this charge and refund me the 2 months.

[RokuKarla]

Hello @mg8

Thanks for getting in touch with us here at Roku.

It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them here and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.

Thank you for your understanding and stay safe!


Regards,
Karla