Account, payments & subscriptions

[Andrewnconstanz]

How do I cancel my subscription and get a refund it was too much money

[RokuArjiemar · Accepted solution]

Hello! @Andrewnconstanz,

A warm welcome from the Roku Community! 

We understand that you would like to cancel your subscription. Our billing team would be happy to assist you directly. You can reach them by phone or live chat here and choose the option for "Accounts, Payments, and Subscriptions.

Thanks,

Arjiemar

[RokuERey]

Hi @susiemanning,

Thank you for contacting us here in the Roku Community.

We're sorry to hear about the issues you're experiencing with your account charges, but we're here to help.

Our Account and Billing team will be able to assist you with this matter. Please visit SupportContactus and select Account, payments & subscriptions to get in touch with them.

If you need any further assistance, please don't hesitate to reach out to us here in the Community.

Best regards,

Rey

[HDMIGuy]

@Andrewnconstanz Almost all subscriptions are nonrefundable.  If you purchased through Roku login to your Roku account on a computer or phone and cancel your subscription.  The amount should have been obvious when you subscribed so getting a refund may be difficult to impossible.  If the subscription would not work that is a different situation.

[jessilee82]

Did you ever get a refund?

[Watxu]

Cancel axcr

[RokuJohnB]

Hi @Watxu,

A warm welcome here in the Roku Community!
We understand you wanted to cancel your subscription. We're happy to assist you. Please check out this support article here on how to unsubscribe, cancel, or turn off auto-renew for a subscription.

If there's anything else that we can do to assist you, please let us know.

Best regards,

John

[ADD]

I would like a refund and cancel my subscription

[RokuArjiemar · Accepted solution]

Hello! @ADD,

Thank you for posting in the Roku Community!

Thank you for contacting us about your decision to cancel your subscription and request a refund. We understand this may not have been an easy choice, and we’re here to help you through the process. 

Our billing team would be happy to assist you directly. You can reach them by phone or live chat at contact customer support and choose the option for "Accounts, Payments, and Subscriptions".

For more detailed information on how to cancel a subscription, please refer to this link: How to turn off auto-renew and cancel a subscription.

Thanks,
Arjiemar