Account, payments & subscriptions

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Rossr
Newbie

Re: How to contact Roku Support?

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I have a charge on my cdebit card from roku and dont know why. How do i dispute it?

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atc98092
Community Streaming Expert

Re: How to contact Roku Support?

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@Rossr First, check your Roku user account web page and look at the Subscriptions tab. If nothing is listed, then Roku did not charge you. If there is something there, you can modify/cancel any subscription there.

If there is no subscription on your Roku user page, then you are being scammed. It is not Roku billing you, regardless of what the CC statement says. The scammer can enter any text they want in a name box, and they often use Roku simply because so many people own one. If this is the case, you need to contest the charge with your CC company. Roku cannot assist because they did not submit the charge. 

Dan

Roku Community Streaming Expert

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