Account, payments & subscriptions

[iilesnick]

I want to cancel my Roku account itself, not a third party subscription though Roku (I have none).

[renojim]

@iilesnick:

How to close your Roku® account | Official Roku Support

[smlayo]

good Evening

I was looking at my subscriptions and realized that I am being charged $59.99 for the Hallmark station twice can you explain why I would be charged twice. I don't understand what is happen with the hallmark account. 

I can be reach by , or back to through here but I would like to understand the charges. Thank you Sheila Layo

[RokuReynan-L · Accepted solution]

Hi, @smlayo. 

We appreciate you reaching us here in the Roku Community!

We are happy to help you review the charges on your account.

You may check the details of the subscription you have with these steps:

1. Sign in to my.roku.com
2. Go to Purchase history & invoices
3. Review your invoices for Content or Products

You may also visit this support article on what to do if there is a charge you don't recognize

If you're still having trouble recognizing the charge, you can contact our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll then have the option to call or chat with us.

Note: Never post any personally identifiable, private, or sensitive information publicly, including passwords, email addresses, or payment information. Community content is visible to all Community members.

Hope this helps!

Regards,
Reynan

[Karendorn69]

I want to cancel anything to do with roku because you are over charging and charging me for things I didn't order. If this keeps going on I will take legal action. 

[patsycole62]

I have cancel my order before the 7days was over I want my money out back in my account now I need it bad

[RokuReynan-L]

Hi, @patsycole62.

Welcome to the Roku Community!

Thanks for letting us know about canceling your order and wants a refund.

In this case, you may contact our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Regards,
Reynan

[msrose1985]

I need help cancelling a subscription before it's too late

[RokuReynan-L]

Hi, @msrose1985.

Greetings from the Roku Community!

We understand that you wanted to cancel your subscription. No worries, we're here to help.

There are two ways to cancel a subscription, via the website and through your streaming player.

Here are the steps via the website:

1. Sign in to my.roku.com
2. Go to My Subscriptions.
3. Under Active subscriptions, select the subscription you want to cancel.
4. Select Manage subscription and then select Turn off auto-renew. 
   Turning off auto-renew means you've canceled your subscription and you will not be billed for it in the future.

To cancel the subscription through your streaming player, you may visit this support article on how to turn off auto-renew and cancel a subscription

Hope this helps!

Regards,
Reynan

[Debbers956]

Roku shows I have no subscriptions yet I keep being billed, Peacock says it’s billed by Roku. I keep trying to cancel and Roku has no subscriptions, Peacock says it is Roku fault…

want my money back!!! And your detailed steps to cancel obviously don’t cover my issue. I follow the steps and keep getting same message!! NO SUBSCRIPTIONS