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boliver30
Newbie

How do I speak with someone live about subscription to cancel I don’t have

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Peacock has been charging my account an I don’t even have peacock on neither TV how do I cancel this subscription 

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RokuJechealR
Community Moderator
Community Moderator

Re: How do I speak with someone live about subscription to cancel I don’t have

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Hi @boliver30,

A warm welcome to the Roku Community!

We apologize for any inconvenience this may have caused with the Peacock subscription on your account. That's not what we aim for. If you notice a charge on your credit card or bank statement, you can follow these steps to handle it.

Note: If you do not see your subscription in your Roku purchase history but see it on a credit, debit, or other financial statement, it means that you purchased the subscription directly through the service provider and not through Roku. You'll need to contact that service provider directly for help with your bill for that subscription.

Moreover, if you have more questions about your account and billing, it would be best to talk to our Roku Support, as they can further assist with your concerns.

You can reach them here. Choose "Account, payment, & subscription," and you should be able to talk to one of our live representatives.

Please let us know if there's anything else we can help you with.

All the best,
Chel

Jecheal R.
Roku Community Moderator

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RokuJechealR
Community Moderator
Community Moderator

Re: How do I speak with someone live about subscription to cancel I don’t have

Jump to solution

Hi @boliver30,

A warm welcome to the Roku Community!

We apologize for any inconvenience this may have caused with the Peacock subscription on your account. That's not what we aim for. If you notice a charge on your credit card or bank statement, you can follow these steps to handle it.

Note: If you do not see your subscription in your Roku purchase history but see it on a credit, debit, or other financial statement, it means that you purchased the subscription directly through the service provider and not through Roku. You'll need to contact that service provider directly for help with your bill for that subscription.

Moreover, if you have more questions about your account and billing, it would be best to talk to our Roku Support, as they can further assist with your concerns.

You can reach them here. Choose "Account, payment, & subscription," and you should be able to talk to one of our live representatives.

Please let us know if there's anything else we can help you with.

All the best,
Chel

Jecheal R.
Roku Community Moderator
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