Account, payments & subscriptions

[childers]

I have been trying to get in contact with a Roku representative for 2 days now with no luck. I had to switch my cc# due to lost card and now (even with updated cc#)  can't watch my subscriptions. Does anyone know what to do in this situation? Thanks

[RokuRhea-V · Accepted solution]

Hey @childers,

If your having trouble updating your card info. Go through these steps:

If it's still not working, feel free to let us know!

Thanks, 
Roku Community Team