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childers
Reel Rookie
a month ago

How do I handle a updated payment? Updated information and still nothing

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I have been trying to get in contact with a Roku representative for 2 days now with no luck. I had to switch my cc# due to lost card and now (even with updated cc#)  can't watch my subscriptions. Does anyone know what to do in this situation? Thanks

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RokuRhea-V
Community Moderator
Community Moderator
a month ago

Re: How do I handle a updated payment? Updated information and still nothing

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Hey @childers,

If your having trouble updating your card info. Go through these steps:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If it's still not working, feel free to let us know!

Thanks, 
Roku Community Team

Rhea V.
Roku Community Moderator

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1 REPLY 1
RokuRhea-V
Community Moderator
Community Moderator
a month ago

Re: How do I handle a updated payment? Updated information and still nothing

Jump to solution

Hey @childers,

If your having trouble updating your card info. Go through these steps:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If it's still not working, feel free to let us know!

Thanks, 
Roku Community Team

Rhea V.
Roku Community Moderator
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