Account, payments & subscriptions

[Kerrzimm]

I keep getting a message in Paramount plus to update my payment method through Roku. My payment method is there but it does not show a subscription through my account. Paramount plus won’t talk to me because they say the subscription is through Roku. Just trying to watch on the app and cannot get anyone to help.

[Longshotlouie]

I am having the same exact problem and been going. Around in circles from both companies the only thing they told me so far as to create a new email acct here and register but that didn't work either so l am at a loss l did every part of possible troubleshooting there was too  

[RokuHaz-M · Accepted solution]

Hi there! @Kerrzimm @Longshotlouie 

Glad you brought this subscription issue to our attention!

If you don't see the subscription on that specific TV or device, it's possible that it's under a different Roku account. You can confirm the email account by going to Home > Settings > System > About.

You can always visit this link for support.

Cheers!

Roku Community Team

[Zimasfriend]

I am also having the same problem. I have updated my payment method 3 times and it still has not worked. Paramount says it's Roku not allowing the payment to go through. On the Paramount site it says unable to renew subscription so I don't know what to do from here! Roku always says payment update successful. 🤷🤷

[JWS9518]

@Zimasfriend You might also want to check with your bank/credit card company to make sure they are not blocking the transaction.

[Zimasfriend]

They are not blocking my purchase. I have used this card every month except 1 month, used another card, went back to my primary card, and it shows on my statement that my card was billed. I go to Paramount+ and it says update payment information. It reentered my same card #. It says payment update successful, wait up to 2 mins for update. I go to channel, it works for less than a minute then the process repeats itself. 

[RokuTakashi]

Hi, @Zimasfriend 

Thanks for keeping us posted.

To be assisted further, you can contact our Accounts and Subscription team regarding the charges on your account.

Our Accounts and Subscription Team will help you further on this matter. To contact them, refer to the Accounts and Subscription Team.

Hope this will be sorted out soon.

Thanks,
Roku Community team