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luna23
Newbie
‎11-01-2022 06:37 AM

How can I speak with an agent to cancel a subscription???? I just want to speak with an agent.

I just want to speak with an agent about canceling a subscription and I have not been able to reach anyone. 

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1 REPLY 1
RokuKariza-D
Retired Moderator
‎11-01-2022 08:23 AM

Re: How can I speak with an agent to cancel a subscription???? I just want to speak with an agent.

Hi @luna23

Thanks for reaching out here in the Community!

If you need help canceling a subscription, you can follow the steps below:

  1. Press Home on your Roku remote
  2. Highlight the channel you want to cancel
  3. Press Star on your remote to open the options menu
  4. Select Manage subscription
  5. To unsubscribe, select Cancel subscription
  6. To confirm, select Cancel subscription
  7. Select Done

For more information, visit this link: How to unsubscribe, cancel, or turn off auto-renew for a subscription

Moreover, if you want to speak with an agent, it'll be best to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions.

I hope this helps!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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