Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
KneadToKnow
Channel Surfer

Bought a new Roku device through Roku.com, have not received it

I bought a new Roku device through Roku.com. USPS says it was delivered, but I never received it. I have not had a problem with package theft before, and I have gone through the USPS "missing package" claims process, but I wanted to check with Roku to see if there is anything that can be done here, or if I just need to buy another one.

(I'm not actually expecting Roku to replace it, but I am sort of hoping they have a record of what device I was sent and can somehow see if it has been registered by another user and either bill that user for it or disable it permanently. I know that's sort of mean, but I'm peeved.)

0 Kudos
2 REPLIES 2
RokuMary-F
Community Moderator
Community Moderator

Re: Bought a new Roku device through Roku.com, have not received it

Hi @KneadToKnow,

Thanks for reaching out to the Roku community!

We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

If you need any additional help and we’ll follow up to continue assisting you.


Best regards,
Mary

Mary F.
Roku Community Moderator
0 Kudos
KneadToKnow
Channel Surfer

Re: Bought a new Roku device through Roku.com, have not received it

@RokuMary-F , I just saw the email. Thanks so much!

0 Kudos