Account, payments & subscriptions

[Cat6260]

Why do I need to pay for certain episodes on Max thru Prime when I already pay for these channels? I would need to pay extra for shows on TLC and HGTV.

[atc98092]

If you have subscribed to MAX through Prime Video, then you need to ask Amazon that question. I get MAX from my cell phone plan, so I can't compare to what you are seeing. 

[Cat6260]

Thank you Dan! I will definitely ask Amazon.

[Heysherry49]

I had peacock plan on Roku and I wanted to change it and canceled on the 18th of September and renew it on the 4th of October for 7.99 and took out  But later in October I had no plan so why had to re do it on the 22 that’s stupid 

[RokuReynan-L · Accepted solution]

Hi, @Heysherry49.

Welcome to the Roku Community!

We appreciate you letting us know about the issue of your subscription not reflecting on your account. In this case, we suggest contacting our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.

We hope this will be sorted out soon.

Regards,
Reynan