Account, payments & subscriptions

[ralex9]

I received a notice from MAX that there was a problem in ROKU processing my payment.  I checked my payment information on ROKU and  there are no problems.  Is this a problem caused by HBO Max changing to MAX?  How do I fix this?

Thanks.

[renojim · Accepted solution]

Try contacting Roku support at https://support.roku.com/contactus .  Choose the option for "Account, payments & subscriptions".

[RoyLevin]

I have this problem too.  Clicking on the link suggested by renojim causes the webpage to hang forever ("loading...").  Any other thoughts?

[RokuTakashi · Accepted solution]

Hi @RoyLevin @ralex9 

Welcome to the Roku Community!

You can visit the link provided by @renojim to keep in touch with a support representative regarding your concern. Just make sure to log in first to your account at my.roku.com/account to fully access the support website.

Let us know how it goes!

All the best,
Kash

[RoyLevin]

Thank you for the reply.  However, as I noted, the link previously quoted doesn't work for me.  Upon further investigation, it appears to have been a browser problem.