Account, payments & subscriptions

[Serena_S]

How can I get a refund of 83.99 for the subscription for FriendlyTV? I was unaware that they were going to take it out in a lump sum of the full amount..I thought it was a monthly fee not all at once.. HELP!!

[RokuTakashi]

Hi @Serena_S,

Thanks for posting here in the Roku Community.

We appreciate you sharing this information with us, and we're here to assist. May we know if you're directly subscribed to FriendlyTV or through Roku Pay?

Let us know.

All the best,
Kash

[Shirl]

This happened to me in October. Roku customer support was very helpful. Well, it has happened AGAIN! Although the subscription is supposed to be monthly I received a confirmation for the 1 year subscription! I am not happy about this service at all!! Not everyone can afford $100 bucks at the drop of a hat, especially when they’re expecting under $10!
This has me concerned & considering leaving Roku streaming all together!

[RokuJohnB · Accepted solution]

Hi @Shirl,

Warm greetings from the Roku Community!
To be better assisted with your subscription, you can reach out to our Accounts and Billing team since they are the specialized department to best cater to your inquiry. To contact them, kindly refer to this link here. Make sure to select the Accounts and Billing option to be directed to their contact information.
If you need anything else, please let us know.

All the best,

John