Account, payments & subscriptions

[jhagaman]

I got a bill through Roku for Fanduel.  I thought I had cancelled BallySports.  At any rate when I went to Roku to cancel, neither the Fanduel or BallySports subscription is showing.  When I go to Fanduel they say I need to cancel through Roku.  A classic Catch 22.  Any suggestions?  Apparently there is no way to communicate with either.

[jhagaman]

I got a bill through Roku for Fanduel (was BallySports).  I thought I had cancelled BallySports.  At any rate when I went to Roku to cancel, neither the Fanduel or BallySports subscription is showing.  When I go to Fanduel they say I need to cancel through Roku.  A classic Catch 22.  

[RokuReynan-L · Accepted solution]

Hi, @jhagaman.

Welcome to the Roku Community!

We appreciate you letting us know about the subscription you canceled and still charging you. We're here to help.

Have you tried checking the email address associated with your Roku account? To check: Home > Settings > System > About.

If you're still having trouble locating the subscription, you can contact our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll then have the option to call or chat with us.

Furthermore, you may visit this support article on how to turn off auto-renew and cancel a subscription

We hope this will be sorted out soon.

Regards,
Reynan