Account, payments & subscriptions

[Humanhelpneeded]

Not sure if there is such a thing as "Roku hacking" but we were charged for 2 Bally's annual subscriptions we did not sign up for.  One subscription was directly through Bally's and the other through Roku on the same day. I cannot find a customer service chat or phone number.  It would be nice if someone could help me get a hold of someone to discuss.  I find it hard to believe that such a large company with such a well known name does not offer customer support.  Extremely disappointing.  

[RokuJanadeeK · Accepted solution]

Hi @Humanhelpneeded,

We hear and completely understand you. This is not the experience we want you to have.

Regarding this matter, it will be more effective if you keep in touch with our account-billing team through the link here. Kindly choose the "Accounts, Payments, and Subscriptions" category. An option to talk to a live representative should be available. We guarantee that they are the best team to assist you with your billing concerns.

Let us know if there is anything else we can assist you with besides this, and we will continue to do so.

All the best,
Janadee