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Dianne80
Level 7

False credit card charge for $8.53

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My credit card was charged for $8.53 without my ordering anything. Charge reads Roku. 

1 Solution

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RokuMary-F
Roku Employee
Roku Employee

Re: False credit card charge for $8.53

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Hi @Dianne80,

Thanks for posting in the Roku Community!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

If you have any other questions or concerns, please let us know.


Best regards,
Mary

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4 REPLIES 4
RokuMary-F
Roku Employee
Roku Employee

Re: False credit card charge for $8.53

Jump to solution

Hi @Dianne80,

Thanks for posting in the Roku Community!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

If you have any other questions or concerns, please let us know.


Best regards,
Mary

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acoons
Level 7

Re: False credit card charge for $8.53

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Even though your account settings may read "Always require a PIN to make purchases and to add items from the Channel Store" contact support. They had to set a PIN for me for protection as my little ones were still able to make purchases without authorization.

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Re: False credit card charge for $8.53

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It is not more effective to use your many useless options.  You can't cancel something you are being charged for if it isn't on your account to delete.  But you keep getting charged for it every month.  There is no way to get through the computer system blocking mechanism to find an answer to stop these monthly charges.

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HDMIGuy
Level 14

Re: False credit card charge for $8.53

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@acoons Your account may read "Require a PIN to make purchases."  It says nothing about add items from the Channel Store.  If you had checked require a PIN to make purchases and your "little ones" were still able to make purchases either they knew the PIN or made purchases from some channel and not from Roku.  I don't think Roku can/will set a PIN for anyone.  You must check the option and select the PIN.  Sorry but I don't think what you are sharing is accurate information.

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