Account, payments & subscriptions

[Gwynelle]

Is there anyone else here so mad they could scream?!! I tried to purchase the 5.99 monthly package ...with 7 days free and cancelation available  as long as its within the 7 days. Of course they wanted my debt card info but being trusting I gave it thinking I could still cancec within the 7 day period if I changed my mind. Well as soon as I hit continue my debit card was charged the full ANNUAL amount of 64.33 right then.  I about blew my stack. Immediately  I started trying to cancel and get refund but of course It was almost impossible to find where and who to speak to. It took a day or 2 but I wasn't going to let them get me. This started the 18th at 330 am and I am still having to go back an forth. I have provided all info and it has been verified by 2 reps but they had no authority to help. And the one responding is saying my info doesn't match EXACTLY ...BUT IT DOES AND I SENT SCREEN SHOOTS.   Still waiting again for a respons.   If not in favor  what can I do ...there has to be some recourse. I feel as though they are trying to steal my money. Its not much but to me it is and its the  principle.  Any suggestions  all are welcome I will read them all .thank you!!!

[RokuArjiemar · Accepted solution]

Hello! @Gwynelle,

Welcome aboard here in the Roku Community!

We're sorry to hear about the experience; it's certainly not what we've been aiming for.
Please be aware that our Support team responded via email recently. Please check your email from our Support team, and they will assist you from there.

For more detailed information about special offers and free trials, visit our support page here: What promotional offers does Roku have?

If you have any further questions or concerns, please let us know.

Best regards,

Arjiemar