Account, payments & subscriptions

[Buckey0625]

please contact me you are double charging my bank account 2 time this has happened I need you to refund one of them thank you Cindy crouch 

[RokuReynan-L · Accepted solution]

Hi, @Buckey0625.

Welcome to the Roku Community!

We understand that you were double-charged on your account. In this case, you may contact our Account and Billing team for further assistance. Visit our Roku Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.

We hope this will be sorted out soon.

Thanks,
Reynan

[susan9154]

 I was charged  6.44 on 12/26/2024 from T Roku . I can't find out for what it is. Then again 6.44 01/08/2025. As well as 8.60 on 01/98/2025. . The ones on the 8th are for Peacock and Paramount Plus. I have no idea what is goin

[RokuReynan-L]

Hi, @susan9154.

We appreciate you letting us know about getting double charged on your account. In this case, you may need to contact our Account and Billing Support to further assist you with this. Follow the accepted solution above to contact us.

We hope this will be sorted out soon.

Thanks,
Reynan