Account, payments & subscriptions

[RokuLianna]

Hi @jimmyormartha

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!


Warm Regards,
Lianna

[nayloraliciat]

I was charged twice for discovery. I need to know is there is a way to fix this issue

[RokuMary-F]

Hi @nayloraliciat,

Welcome to the Roku Community!

We recommend that you course this through our Account, Payments & Subscription Support team here so they may be able to appropriately assist you with this matter.

Thanks for your patience regarding this matter.


Best regards,
Mary

[lewisernestine0]

Can someone please help me with my Roku account 

[RokuLianna]

Hi @lewisernestine0

Welcome to the Roku Community!

Could you tell us more about the issue you have about the concern you're running into? We'd like to know more about how we can help!

With detailed information, we will be better able to assist you.


Warm Regards,
Lianna

[delisamsimmons]

[personal information removed]

at 1:00pm take out funds off the debit card occess this account

thank you,

Delisa Simmons 

[RokuKarla · Accepted solution]

Hi @delisamsimmons

Thanks for posting in the Roku Community!

It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them here and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.

Thank you for your understanding and stay safe!

Regards,
Karla