Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
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Anonymous
Not applicable

Re: Customer service agent to please contact me for billing issues??

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Hi @jimmyormartha

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!


Warm Regards,
Lianna

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Re: Customer service agent to please contact me for billing issues??

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I was charged twice for discovery. I need to know is there is a way to fix this issue

 

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RokuMary-F
Community Moderator
Community Moderator

Re: Customer service agent to please contact me for billing issues??

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Hi @nayloraliciat,

Welcome to the Roku Community!

We recommend that you course this through our Account, Payments & Subscription Support team here so they may be able to appropriately assist you with this matter.

Thanks for your patience regarding this matter.


Best regards,
Mary

Mary F.
Roku Community Moderator
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Re: Customer service agent to please contact me for billing issues??

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Can someone please help me with my Roku account 

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Anonymous
Not applicable

Re: Customer service agent to please contact me for billing issues??

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Hi @lewisernestine0

Welcome to the Roku Community!

Could you tell us more about the issue you have about the concern you're running into? We'd like to know more about how we can help!

With detailed information, we will be better able to assist you.


Warm Regards,
Lianna

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Re: Customer service agent to please contact me for billing issues??

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[personal information removed]

at 1:00pm take out funds off the debit card occess this account

thank you,

Delisa Simmons 

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RokuKarla
Retired Moderator

Re: Customer service agent to please contact me for billing issues??

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Hi @delisamsimmons

Thanks for posting in the Roku Community!

It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them here and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.

Thank you for your understanding and stay safe!


Regards,
Karla

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