Account, payments & subscriptions

[Ashleymee]

I was told I'd receive a COURTESY 2month refund but did not. I have the conversation screenshots to prove or ask WHY I got told one thing and it not be the truth @roku #wantmyrefund #wantastold #whatwasthecourtesy #unprofessionalagent I absolutely want this to be fixed 

[Ashleymee]

Explain cause I only have an email with a $7.99 refund pending 

[RokuDanny-R · Accepted solution]

@Ashleymee

Thanks for the inquiry.

For account and billing related issues, please reach out to our Support team directly here for your 'Account, payments & subscriptions' issue. They will be able to further assist you.


Thanks,
Danny