Roku Community

Grama-Kim

Tried to update payment (new card). Says expiration date wrong. Now according to my Bank, Visa, Netflix and Ancestry it is correct so.

RokuReynan-L

Welcome to the Roku Community!

Thanks for reaching us about having an issue updating your payment method. We're here to provide some steps you can try.

You may try updating your payment method through your streaming device:

Press the Home button on your Roku remote
Select Settings
Select Payment Method
Select Add payment method or Update payment method and provide the required information
For credit or debit card: enter your payment information in each field as it appears on your credit or debit card and select Save card

Try the following to help resolve issues when you try to add or update your Roku payment method:

Make sure you entered card numbers correctly
Try a different card or PayPal account
Make sure your card has not expired or needs to be updated
Try a different web browser such as Chrome, Safari, or Firefox
To add Apple Pay, only use Safari (Apple Pay is currently not supported on other browsers)
Confirm your Roku device is connected to the internet by going to Settings > Network > Check connection

Furthermore, you may visit this support article on how to update your Roku payment method

We hope you find this information helpful.

Thanks,
Reynan

Reynan L.
Roku Community Moderator

RokuReynan-L