Account, payments & subscriptions

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Drifter7385
Reel Rookie

Contact Customer Support Double Billed

I have a long standing subscription directly through FuboTV. Recently my Fubo page said I didn’t have an active subscription. I thought I was renewing my existing subscription, but it was actually signing up for a duplicate billed through Roku. Now, of course, I was double billed. Now what?

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2 REPLIES 2
RokuJechealR
Community Moderator
Community Moderator

Re: Contact Customer Support

Hi @Drifter7385.

Congrats on your first post in the Roku Community!

Regarding this matter, it will be effective for you to contact our Account-Billing team directly, as they are the best ones who can further assist you.

You can visit our Account-Billing Support page and choose the "Account, payments & subscriptions" category. There should be an option to talk to one of our live representatives.

You can also view and check the charges on your account, and this link will help you out: How to review your purchase history and charges to your Roku account.

Please keep us posted, and we'll continue assisting you from there.

All the best,

Chel

Jecheal R.
Roku Community Moderator
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Drifter7385
Reel Rookie

Re: Contact Customer Support

That solved my problem. Thanks for your help!

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