Account, payments & subscriptions

[Hollowcat112475]

It’s has been 3 times now that Roku has taken my money. I was supposed to be taken off auto pay the first and the second time they were supposed to have canceled my subscription 

[RokuEuniceL]

Hi @Hollowcat112475,

A warm welcome here at the Roku Community!
We understand that you are having problems with being charged for a subscription. We're happy to help. To be better assisted with your billing and subscription inquiries, you can contact our Accounts and Billing team since they are the specialized department to best cater to your inquiry. To contact them, kindly refer to this link here. Select the Accounts and Billing option to be directed to their contact information.
Best regards,
Eunice

[HDMIGuy]

@Hollowcat112475 Have you logged into your Roku account on a computer or phone and checked your subscriptions?  If you login to your Roku account and cannot find any subscriptions then you are not being charged by Roku or you have multiple Roku accounts.  How were you taken off auto pay the first and second times?  Just deleting an app from a Roku device will not stop auto pay.