I am been trying to cancel this, it shows it's canceled on here but I'm still being charged. It directs me to a weird website link on my Roku when I try to cancel it says it's set up through a third party.
Welcome, @Deyokatie174.
We are pleased to have you here in the Roku Community!
It has come to our attention that Boomerang is still charging you even after you cancel your account. Let's take care of this for you.
Do you have any subscriptions directly to the channel? If you're uncertain about it, try contacting the channel provider directly to check if you have an existing subscription through them. Also, try to check how many devices you have and if it is linked to one account. You can check it by navigating to Settings > System > About. It's possible that the charges you are seeing on your account are a result of an active subscription associated with a different email address on your Roku account.
To learn more about canceling subscriptions, check out this support FAQ: How to manage and cancel a streaming subscription.
If charges are still not located, the best option is to contact our Accounts and Billing team for additional support. To reach them, please click on Accounts, Payments, and Subscriptions.
In the meantime, please avoid clicking any links provided in that email.
We are hoping this information helps your situation. Please don't hesitate to reach out for further assistance.
All the best,
Emman
Welcome, @Deyokatie174.
We are pleased to have you here in the Roku Community!
It has come to our attention that Boomerang is still charging you even after you cancel your account. Let's take care of this for you.
Do you have any subscriptions directly to the channel? If you're uncertain about it, try contacting the channel provider directly to check if you have an existing subscription through them. Also, try to check how many devices you have and if it is linked to one account. You can check it by navigating to Settings > System > About. It's possible that the charges you are seeing on your account are a result of an active subscription associated with a different email address on your Roku account.
To learn more about canceling subscriptions, check out this support FAQ: How to manage and cancel a streaming subscription.
If charges are still not located, the best option is to contact our Accounts and Billing team for additional support. To reach them, please click on Accounts, Payments, and Subscriptions.
In the meantime, please avoid clicking any links provided in that email.
We are hoping this information helps your situation. Please don't hesitate to reach out for further assistance.
All the best,
Emman