Account, payments & subscriptions

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Community Streaming Expert

Re: Charged for a subscription I don’t have! How do you get help??

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@CraZLikAFox, Hector is long gone.  Pretty much the only advice you'll get here from anyone at Roku is to contact billing support at .  Is it possible that you have multiple Roku accounts?  If you have multiple Roku devices or you got rid of an old one then it's a possibility.  You can see the Roku account that a device is linked to by checking the email address that's displayed under Settings->System->About on each device.

Also, even if you do have a subscription to Hulu through Roku, you probably wouldn't be able to use it on your Xbox.  In general, subscriptions through Roku are only good on Roku devices.

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