Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
renojim
Community Streaming Expert

Re: Charged for a subscription I don’t have! How do you get help??

Jump to solution

@CraZLikAFox, Hector is long gone.  Pretty much the only advice you'll get here from anyone at Roku is to contact billing support at https://support.roku.com/contactus .  Is it possible that you have multiple Roku accounts?  If you have multiple Roku devices or you got rid of an old one then it's a possibility.  You can see the Roku account that a device is linked to by checking the email address that's displayed under Settings->System->About on each device.

Also, even if you do have a subscription to Hulu through Roku, you probably wouldn't be able to use it on your Xbox.  In general, subscriptions through Roku are only good on Roku devices.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Need Assistance?
Manage your subscriptions by logging into your Roku Account.