Account, payments & subscriptions

[jonwolfjonwolf]

Recently my credit card was charged "Roku for AMC Networks," most likely for a Shudder subscription that I had canceled last year. On my Roku account page, there is no record of this subscription, so there is no way for me to dispute this cancellation through Roku support. I cannot find an email address or customer service phone number to talk to someone about this. Any advice?

[HDMIGuy]

Try   https://support.roku.com/contactus

[RokuKariza-D · Accepted solution]

Hi @jonwolfjonwolf

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.

All the best,
Kariza

[Samantha754]

This is my exact situation right now. We’re you able to resolve the issue?

[Samantha754]

I am having this same issue of being charged for AMC Network For ROKU. I cannot find any contact information to have this resolved and it’s becoming increasingly frustrating. I was charged $81.98 on my Mastercard. I have not subscribed to this channel whatsoever and cannot cancel it either as it does not show on my account.

[Samantha754]

I don’t want to be directed to the online website. Does anyone have an e-mail for a customer service agent to speak to me about this?

[jonwolfjonwolf]

Turns out that we accidentally had a separate Roku account under my wife's email, and it was on that account that we initially purchased the subscription, which is why the sub didn't show up on my account. I was eventually able to get in contact with Roku (customersupport@roku.com) and explain the situation, and they resolved it immediately. Best of luck!

[Uaintrite62]

Wow... Least I'm not alone now with this issue and so far no help till I seen these post. I'm being charged 5.99 thank God it isn't like some other people getting charged for over 80.00. they need to figure this out. Good luck

[RokuKariza-D]

Hello @Uaintrite62

We sincerely apologize for the inconvenience this has caused you.

As previously mentioned above, our billing team will be the best one to help you with this matter. You can contact them here and then choose Accounts, payments & subscriptions.

Thank you for your understanding.

All the best,
Kariza

[chapmap]

I am being charged for Pure Digital and we do not have this channel.  Channel not available.  I am being charge for a channel that does not exist