@Ckck808
If you've checked your Roku subscriptions page and nothing matches, then Roku isn't the one billing you. Before you object, let me give you some information you may not have. Have a seat. This will take a minute. And if you want to resolve your issue, you really should follow this.
When a financial institution gets payment card data submitted to them, there is a description that is essentially free text. It can say anything.
It's supposed to say who made the charge, and contact information about it. However, it can contain any information.
If a thief (no other way to describe them) obtains your payment card information, they can submit the information and fill out the text any way they want. They can put NASA, they can put Queen of England, they can put UNICEF, they can put Roku, they can put anything ... heck, they could put your name. In this case, they put Roku. They're thieves, so a lie on top of theft is kinda par for the course.
What likely happened is that someone compromised a system that had that your payment card information, and some thief (maybe the same person, maybe a different person) ended up with it. They submitted information and put Roku in the description.
Roku didn't do this. Some thief did and then lied about it.
From the Roku end, go to https://support.roku.com/contactus and fill out what you can there.
On your end, report it as fraud to your financial institution. It's fraud. Your payment card has been compromised. You should focus on dealing with it as fraud, but be aware that Roku isn't the one taking your money. A lying thief is.
DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.
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