@danderson1978
It could be that Roku isn't the one billing you. That's because thieves and scammers not only know how to get compromised payment card details, they also know how to submit text on credit card bills that look like others. Here's how to find out if Roku is the one that's been billing you (and I suspect they aren't).
Log in to your Roku account at https://my.roku.com
Click the Manage your subscriptions link and see what subscriptions are listed there. If there are none, then it's not Roku, but a thief who has your payment card information. You see thieves will do one other thing besides steal. They'll lie. And they'll submit false information to the Merchant Bank (such as your bank) that can say "Roku" or anything they like. Heck, they could even put your name on a charge against someone else's card, making it look like you billed someone.
So, check and see if there's a subscription on that page. If not, contact your payment card issuer and and submit a fraud claim.
If there is a subscription, cancel it and submit a ticket here.
DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.
If this post solves your problem please help others find this answer and click "Accept as Solution."
