Account, payments & subscriptions

[Shemad91]

Did you ever get this fixed?? I am having this issue now. It’s so frustrating!! 

[RokuJechealR]

Hi @Shemad91,

Welcome to the Roku Community!

Could you tell us more about the issue you're running into? We'd like to know more about how we can help. In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?

With more detailed information, we will be able to assist you further.

All the best,

Chel

[Loganbr]

I am having the same issue when trying to cancel my YES Network subscription. When I go Roku Account then Subscriptions. It shows I have no subscriptions but this channel is billed through Roku.

[clyde6124]

Received a e mail that my Peacock was canceled.Do not want to cancel I thought it was paid threw Roku

[clyde6124]

would like to pay the Peacock thought it was automatically taken out.

[RokuERey]

Hi Community users,

Welcome to the Roku Community!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.
We hope it helps!

Thanks,

Rey