Account, payments & subscriptions

[soinlovelindora]

Reason why I keep getting charged for subscription that didn’t sign for I want to cancel RoKu subscriptions ASAP 

Lindora Lewis 

[RokuERey · Accepted solution]

Hi @soinlovelindora,

Thanks for reaching us here in the Roku Community!

We're sorry for the inconvenience caused by this. If you haven't tried contacting our experts from the Accounts and Billing team about this, we would recommend that you do so.

They'll be the best assistants, and they can help you even better. Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments, and subscriptions," and they are the best ones to help you out with that matter.

Please let us know if there's anything else we can assist you with.

Thanks,
Rey

[teddybearyorkie]

Roku for Disney extras

Don't know what this is never ordered.

Please cancel 

[RokuTakashi]

Hi, @teddybearyorkie 

Thanks for posting, and welcome here in the Roku Community.

We appreciate your inquiry. You can refer to @RokuERey's post above this thread to contact our Accounts and Billing team to be directly assisted with your concern. They'll be in a better position to address your needs.

We hope this will be sorted out soon.

Best wishes,
Kash

[wcereise]

Please cancel my subscription  Cereise  White  (sensitive information)  tks

[wcereise]

Yes cancel my subscription  tks

[HDMIGuy]

@wcereise This help forum can not cancel your subscription.  First of all there is no subscription to Roku.  You can purchase other subscriptions through Roku.  Login to your Roku account on a computer using the email listed on settings, systems, about on your Roku device.  Once you are logged in you shoulc be able to see any subscriptions you have through Roku and be able to cancel them there.  If you have no subscriptions listed it is likely the is not from Roku or you have a second Roku account with a different email.