Account, payments & subscriptions

[dsa3704]

I have been charged 4.99 in 03/2023 through 04/2023. 

no charge in May or June of 2023 then started back up in 07/2023 @ $5.99 until just this month 02/01/2024.

I do not show ever having this subscription in my account EVER. can you help reimburse these charges and get rid of this charge?

[RokuJanadeeK · Accepted solution]

Hi @dsa3704,

We hear and completely understand you.

Regarding this matter, it will be more effective if you directly contact our account-billing team through our link here. Kindly choose the "Accounts, Payments, and Subscriptions" category. An option to talk to a live representative should be available.

Let us know if there is anything else we can assist you with besides this, and we will continue to help you.

All the best,
Janadee

[4Godssake]

There is no option to talk to any kind of support

[Strega2 · Accepted solution]

I just clicked on the "Here" link in the post above yours and got options to Chat, Call, or email.  Hint:  If none of the big buttons answer your question, be looking for: "If you still need assistance, contact us"  It's at the bottom of many of the pages with buttons. 

[Strega2]

By the way, CBS Interactive usually means a Paramount+ subscription.

[KSBG195]

Having the same here!

Roku Cbs interacti,Deus 816-3728107 

[RokuJanadeeK · Accepted solution]

Hi @KSBG195,

Thanks for reaching out here in the Roku Community.

We understand that you are inquiring about a charge from your account. 

If you noticed this charge on your credit card or bank statement. Here's a step-by-step guide on how to handle it:

1. Check if you have an active subscription by logging into your Roku account online at my.roku.com and clicking Subscriptions.
2. Review the recurring charge. 
3. Create a Roku PIN for your account to avoid any further unwanted purchases on your Roku account in the future. For more information about using a Roku PIN, visit our Support page here: How to create, reset, or remove your Roku PIN | Official Roku Support
4. If you continue to have questions about a charge, feel free to contact Roku Support at https://support.roku.com/contactus

We hope this will be sorted out.

All the best,
Janadee