Hi @Evil2,
Thanks for your first post in the Roku Community!
Regarding this matter, it will be effective for you to directly contact our Account-Billing team, as they are the best ones who can further assist you with this.
You can visit our Account-Billing Support page and choose the "Account, payments & subscriptions" category. There should be an option to talk to one of our live representatives.
In the meantime, your patience and understanding are very much appreciated.
All the best,
Chel
Jecheal R.
Roku Community Moderator