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Cruzerme68
Newbie
‎08-17-2024 04:34 PM

Billing my credit card 2 times in a month

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Hello, I would like to know why my credit card that was removed is still being billed 11.99 twice a month I have 11.99 going out August 22 and 11.99 going out August 30 and I just removed my other debit card which was also being charged 11.99 twice a month so I would like to know why I am keep getting billed For something twice a month when I shouldn’t be getting any bill cause I deleted my subscription. Please help resolve this.

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renojim
Community Streaming Expert
‎08-17-2024 09:31 PM

Re: Billing my credit card 2 times in a month

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@Cruzerme68, contact account/payment support at https://support.roku.com/contactus.  Weekends may not be the best time.

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renojim
Community Streaming Expert
‎08-17-2024 09:31 PM

Re: Billing my credit card 2 times in a month

Jump to solution

@Cruzerme68, contact account/payment support at https://support.roku.com/contactus.  Weekends may not be the best time.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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