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Lady3
Newbie

payments being payed twice in one month

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I signed up for Britbox, and Acron,  on Roku,   but i am paying twice both Acron and Britbox show where I paid once on Feburary /2/2025 and now on those cleared as paid.  Now, I have these two to pay again on the bank account, as to Pay on Febuary 19, 2025 again.    

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RokuRhea-V
Community Moderator
Community Moderator

Re: payments being payed twice in one month

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Hey @HHHrr44554455 

Welcome to the Roku Community!

I understand that you received two charges on your account. To address this issue, you can contact our Account and Billing Team. Go to our Roku Support page and choose the Check support options. To manage your account, check out our support article Manage or cancel subscriptions through Roku for guidance.

I hope this helps

Thanks,

The Roku Community Team

Rhea V.
Roku Community Moderator

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renojim
Community Streaming Expert

Re: payments being payed twice in one month

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@Lady3, do you have more than one Roku device?  If so, you may have more than one Roku account.  Check the email address that's displayed on each device under Settings->System->About.

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Re: payments being payed twice in one month

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MY DO I HAVE TWO PAYMENTS

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RokuRhea-V
Community Moderator
Community Moderator

Re: payments being payed twice in one month

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Hey @HHHrr44554455 

Welcome to the Roku Community!

I understand that you received two charges on your account. To address this issue, you can contact our Account and Billing Team. Go to our Roku Support page and choose the Check support options. To manage your account, check out our support article Manage or cancel subscriptions through Roku for guidance.

I hope this helps

Thanks,

The Roku Community Team

Rhea V.
Roku Community Moderator
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