Account, payments & subscriptions

[azbondgirl]

Billed $.65 on dec 3 & again on dec 10th for the correct amount $2.99 for Max trial

And no, the initial $.65 amount was NOT credited back to me already.

Please fix or I won't feel comfortable continuing this Max $2.99/mo rate for 6 months... wondering if this is going to happen again

[RokuReynan-L · Accepted solution]

Hi, @azbondgirl.

Welcome to the Roku Community!

We understand that you're having an issue with the charge on your account. In this case, you may contact our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.

We hope this will be sorted out soon.

Thanks,
Reynan