Account, payments & subscriptions

[envalt]

Really what nonsense: follow these instructions:

For these issues, it mat be more effective for you to get help from our billing team.

• Please visit: support.roku.com
• Sign in to your account
• Look for "Agent support" tab at the bottom right corner of the page
• Click "Check support options"
• Click Account, Payments & subscriptions
• Welcome Don what is happening with your account  Answer Question about a charge
• ok lets look at your purchase history:  learn about unrecognized charges click: click contact customer support and around we go, so I need to contact credit card who states can not dispute a charge UNTIL POSTED

[envalt]

Yes I did manage the subscription to cancel next month, the issue is this month

[RokuJohnB]

Hi @envalt,

Thanks for keeping us posted!

We understand that you wanted to cancel your subscription this month. Help is here. We understand that you are having problems canceling your subscription. We're happy to help. To be better assisted with your subscription, you can contact our Accounts and Billing team since they are the specialized department to best cater to your inquiry. To contact them, kindly refer to this link here.

Please let us know if there is anything else we can do to help you.
All the best,

John