Account, payments & subscriptions

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Kerri6280
Level 7

Being charged for a subscription that is not in my manageable subscriptions

I am being charged for a CBS subscription that I did not subscribe to and it is not listed under my manageable subscriptions, when I call the 816 phone number listed on my checking account with the charge it is a automated service that says to go to roku.support.com Which gets me no answers and no way to contact roku or CBS through email or phone ??

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4 REPLIES 4
RokuKarla
Roku Employee
Roku Employee

Re: Being charged for a subscription that is not in my manageable subscriptions

Hello @Kerri6280

Thanks for getting in touch with us here at Roku.

It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them here and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.

Thank you for your understanding and stay safe!



Regards,
Karla

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msmarie610
Level 7

Re: Being charged for a subscription that is not in my manageable subscriptions

The same thing is happening to me… did you solve your issue? If so what did you do?

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RokuLianna
Roku Employee
Roku Employee

Re: Being charged for a subscription that is not in my manageable subscriptions

Hi @msmarie610

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!


Warm Regards,
Lianna

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HDMIGuy
Level 14

Re: Being charged for a subscription that is not in my manageable subscriptions

@msmarie610 If the subscription is not listed under your subscriptions when you login to your Roku account on a computer, you may have another Roku account with a different email address, the charge is not from Roku, or the charge may appear with a different name for example CBS Interactive is Paramount +

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