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Sr1449
Level 7

Being billed for a channel I don't have

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Every month I'm being charged for cbs when I don't even have that channel and it doesn't show up anywhere in the channel purchase history.

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RokuMary-F
Roku Employee
Roku Employee

Re: Being billed for a channel I don't have

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Hi @Tcutter76,

Thanks for posting in the Roku Community!

Have you verified that you currently do not have any active subscriptions by logging into your Roku account online at my.roku.com and clicking Manage your subscriptions?

For more information about how to identify unrecognized charges, you can take a look at this link: What to do if there is a charge you do not recognize | Official Roku Support

If you need further assistance with account and billing-related issues, please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

If you have any other questions or concerns, please let us know.


Best regards,
Mary

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3 REPLIES 3
Strega
Level 18

Re: Being billed for a channel I don't have

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Do you have Paramount+?  That is usually billed as something like: CBS Interactive.

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Tcutter76
Level 7

Re: Being billed for a channel I don't have

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 I too need someone to help with this! I have not ordered CBS interactive and would like a refund. 

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RokuMary-F
Roku Employee
Roku Employee

Re: Being billed for a channel I don't have

Jump to solution

Hi @Tcutter76,

Thanks for posting in the Roku Community!

Have you verified that you currently do not have any active subscriptions by logging into your Roku account online at my.roku.com and clicking Manage your subscriptions?

For more information about how to identify unrecognized charges, you can take a look at this link: What to do if there is a charge you do not recognize | Official Roku Support

If you need further assistance with account and billing-related issues, please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

If you have any other questions or concerns, please let us know.


Best regards,
Mary

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