Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Sr1449
Newbie

Being billed for a channel I don't have

Jump to solution

Every month I'm being charged for cbs when I don't even have that channel and it doesn't show up anywhere in the channel purchase history.

0 Kudos
1 Solution

Accepted Solutions
RokuMary-F
Community Moderator
Community Moderator

Re: Being billed for a channel I don't have

Jump to solution

Hi @Tcutter76,

Thanks for posting in the Roku Community!

Have you verified that you currently do not have any active subscriptions by logging into your Roku account online at my.roku.com and clicking Manage your subscriptions?

For more information about how to identify unrecognized charges, you can take a look at this link: What to do if there is a charge you do not recognize | Official Roku Support

If you need further assistance with account and billing-related issues, please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

If you have any other questions or concerns, please let us know.


Best regards,
Mary

View solution in original post

0 Kudos
3 REPLIES 3
Strega
Roku Guru

Re: Being billed for a channel I don't have

Jump to solution

Do you have Paramount+?  That is usually billed as something like: CBS Interactive.

0 Kudos
Tcutter76
Newbie

Re: Being billed for a channel I don't have

Jump to solution

 I too need someone to help with this! I have not ordered CBS interactive and would like a refund. 

0 Kudos
RokuMary-F
Community Moderator
Community Moderator

Re: Being billed for a channel I don't have

Jump to solution

Hi @Tcutter76,

Thanks for posting in the Roku Community!

Have you verified that you currently do not have any active subscriptions by logging into your Roku account online at my.roku.com and clicking Manage your subscriptions?

For more information about how to identify unrecognized charges, you can take a look at this link: What to do if there is a charge you do not recognize | Official Roku Support

If you need further assistance with account and billing-related issues, please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

If you have any other questions or concerns, please let us know.


Best regards,
Mary

0 Kudos