Account, payments & subscriptions

[kebel21]

Received an email for 40% off one streaming player.  After I log in, I select and "add offer", which appears successful.  I click "check out" for a $23.99 Express 4k, yet the check out process has the normal $39.99 price.  Have tried 2 different browsers with no ad blockers or vpns.

There are no phone numbers or emails for help in the email.  Is this a phantom offer?  Expires today (2/17).

[mr_matt]

I tried to order devices from an email with 40% discount but the final price had no discount, is it over already?  I got the email yesterday saying it ended 2/17/24, the discount offers show up and the checkout now has the correct price but when I complete the checkout process the prices are normal with no discount.  Is there a discount code I'm missing?

[Iluvmusic1948]

How do I receive the 40% discount on the sale items where is the discount code located 

thank you 

[Iluvmusic1948]

Please email me 

[kebel21]

Same here, just posted the same issue (somehow missed your post).  Can't figure out how to make it work. Tried different browsers, turned off ad blocking.

[laker79]

Have same issue.  Attempted to make a purchase today and regular price shows up in cart as well as checkout.  Tried to find promo code in email but was unsuccessful. 

[KarenbPgh]

Same issue here ! Frustrating!

[Pacerfan9]

Same issue here. Nice bait and switch Roku. 

[pda1976]

Same here guys. Agreed, very frustrating. This will now delay me making my purchase. Will we get feedback from Roku support in this chat on this subject? 

[RokuTakashi]

Hi, Community users.

Thanks for posting here regarding the issue you've brought to our attention.

We'd like to gather more information regarding this so we can take action. Could you please provide a copy or a screenshot of the email that was sent to you over "Private Message" here in the Roku Community? To private message a person here, click the user's name to proceed to the user's profile. After that, you will see an icon with "Send this user a Private Message".

We look forward to hearing back from your response with the details requested.

Best wishes,
Kash