Roku Community

kebel21 · ‎02-17-2024

Received an email for 40% off one streaming player. After I log in, I select and "add offer", which appears successful. I click "check out" for a $23.99 Express 4k, yet the check out process has the normal $39.99 price. Have tried 2 different browsers with no ad blockers or vpns.

There are no phone numbers or emails for help in the email. Is this a phantom offer? Expires today (2/17).

RokuEuniceL · ‎02-19-2024

Hi Community Users,

Greetings from the Roku Community!

We sincerely apologize for any inconvenience this may have caused you. We'll be glad to assist you on our end. Please provide a copy of the email you received with the promotional offer and send it to us via private message. Please also state which email you used for that.

To send a private message:

Sign in to the community.
Click the message count or envelope icon to go to your Private Messages Inbox.
Click Compose New Message.
Enter the recipient's name in the Send to area. Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
Enter the subject for the message in the Message Subject area.
Type the reply in the Message Body editor.
Click Send Message. You can look for the messages you've sent in the Sent tab.

We'll be anticipating it!

Thanks,
Eunice

Eunice L.
Roku Community Moderator

View solution in original post

RokuJharra-Q · ‎04-05-2024

A warm welcome here in the Roku Community, @JUMPSEAT!

We apologize for any inconvenience that may have been caused, and we appreciate you sharing the promotional offer you received via email with us.

We want to inform you that we were able to fix this issue. We would recommend that you give it another try and let us know how it goes.

If the issue persists, don't hesitate to contact us, and we'll do our best to help you.

Thanks,
Jharra

Jharra Q.
Roku Community Moderator

View solution in original post

RokuJharra-Q · ‎04-05-2024

Thanks for the follow-up @JUMPSEAT!

We're glad to hear that everything is going well! If you have any problems or questions, please feel free to post them in our community. We are always here to help and ensure you have the best experience here at Roku!

Best regards,
Jharra

Jharra Q.
Roku Community Moderator

View solution in original post

mr_matt · ‎02-17-2024

I tried to order devices from an email with 40% discount but the final price had no discount, is it over already? I got the email yesterday saying it ended 2/17/24, the discount offers show up and the checkout now has the correct price but when I complete the checkout process the prices are normal with no discount. Is there a discount code I'm missing?

Iluvmusic1948 · ‎02-17-2024

How do I receive the 40% discount on the sale items where is the discount code located

thank you

Iluvmusic1948 · ‎02-17-2024

Please email me

kebel21 · ‎02-17-2024

Same here, just posted the same issue (somehow missed your post). Can't figure out how to make it work. Tried different browsers, turned off ad blocking.

laker79 · ‎02-17-2024

Have same issue. Attempted to make a purchase today and regular price shows up in cart as well as checkout. Tried to find promo code in email but was unsuccessful.

KarenbPgh · ‎02-17-2024

Same issue here ! Frustrating!

Pacerfan9 · ‎02-17-2024

Same issue here. Nice bait and switch Roku.

pda1976 · ‎02-18-2024

Same here guys. Agreed, very frustrating. This will now delay me making my purchase. Will we get feedback from Roku support in this chat on this subject?

RokuTakashi · ‎02-19-2024

Hi, Community users.

Thanks for posting here regarding the issue you've brought to our attention.

We'd like to gather more information regarding this so we can take action. Could you please provide a copy or a screenshot of the email that was sent to you over "Private Message" here in the Roku Community? To private message a person here, click the user's name to proceed to the user's profile. After that, you will see an icon with "Send this user a Private Message".

We look forward to hearing back from your response with the details requested.

Best wishes,
Kash

Takashi O.
Roku Community Moderator

Roku Community

Account, payments & subscriptions

40% off deal via email doesn't work?

Re: Devices from an email with 40% discount have the full final price at checkout, is discount over?

Re: Devices from an email with 40% discount have the full final price at checkout, is discount over?

Re: Devices from an email with 40% discount have the full final price at checkout, is discount over?

Devices from an email with 40% discount have the full final price at checkout, is discount over?

Re: How do I speak with a representative

Re: How do I speak with a representative

Re: Devices from an email with 40% discount have the full final price at checkout, is discount over?

Re: 40% off deal via email doesn't work?

Re: 40% off deal via email doesn't work?

Re: 40% off deal via email doesn't work?

Re: 40% off deal via email doesn't work?

Re: 40% off deal via email doesn't work?