Account, payments & subscriptions

[Ldelosh]

I have a fraudulent subscription charge just posted to my credit card. I can't get in touch with anyone from Roku to resolve this.

[RokuBernie-D · Accepted solution]

Hi @Ldelosh,

Thanks for posting here in the Roku Community!

We're sorry you're experiencing this issue with the subscription charge. This is not what we aim for. Rest assured, we will investigate this.

We want to ask for this information:

• Have you checked what channel is being charged?
• Where did you purchase the subscription? Is it directly to the channel provider or through Roku? If this is from Roku, we highly advise you to contact our Accounts and Billing team. They are the expert on handling this concern. You can visit our support page at Accounts and Billing.

We recommend updating your Roku pin to avoid unnecessary charges from streaming channels. A Roku pin will appear every time you add/purchase a channel. To update your Roku pin, you can go to our Roku official website.

We hope this information is helpful.

Best regards,
Bernie

[ChickenDR]

I have same problem. Sucks no phone number to call!! 

[JWS9518]

@ChickenDR If you follow the link provided by the moderator, there is an option to talk/chat with customer support.

[RokuRhea-V]

Hey @ChickenDR 

Welcome to the Roku Community!

I understand your concern regarding the unrecognized charge. We're here to help! If you need help with your account or billing, just head over to Roku support and click on "Check Support Options" below, so we can get this sorted out quickly. 

Also, you may need to set a PIN code to your account to avoid unrecognized charges and accidental purchases in the future.

Hope everything gets sorted out for you soon!

Thanks,

The Roku Community Team