Account, payments & subscriptions

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
EPogu3
Level 7

17 Unrecognized Charges in 2 months!!

Since October 2022, Roku have attempted to charge my account 17 unrecognized charges ranging from $1.08 - $20.68. It caught my attention because the account is closed and just recently a charge for $10.99 posted to my new account. I don’t have any active subscriptions through Roku so I don’t know where/who I’m paying. Haven’t had any luck with contacting customer support. I just need the payments and attempts to collect to stop! This is ridiculous because 17 charges in 2 months is very disturbing.

0 Kudos
1 REPLY 1
RokuMary-F
Roku Employee
Roku Employee

Re: 17 Unrecognized Charges in 2 months!!

Hi @EPogu3,

Thanks for posting in the Roku Community!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

If you have any other questions or concerns, please let us know.


Best regards,
Mary

0 Kudos