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Deryckkmk2
Newbie
‎09-08-2022 12:57 PM

12 months, then $4.99 charged after 12 months?

Payment: why was $4.99 charged instead of the $1.99 p/mo. as advertised for 12 months...

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3 REPLIES 3
Anonymous
Not applicable
‎09-08-2022 01:49 PM

Re: 12 months, then $4.99 charged after 12 months?

Hi @Deryckkmk2

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!


Warm Regards,
Lianna

Deryckkmk2
Newbie
‎09-08-2022 02:22 PM

Re: 12 months, then $4.99 charged after 12 months?

Ok... I just noticed both deductions in my account, $1.99 (special) and $4.99 (price after 12th month) plz refund the $4.99 today...

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renojim
Community Streaming Expert
‎09-09-2022 01:38 AM

Re: 12 months, then $4.99 charged after 12 months?

@Deryckkmk2, no one here can refund your money.  Contact billing as RokuLianna suggested.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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