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How do I Change accounts from someone else?

My mother gave me her Roku device, and it still has her email and password. How do I change it to my account?

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Community Streaming Expert

Re: How do I Change accounts from someone else?


Simply Factory Reset the device.  During setup, make sure to use the same email address as your other Roku account so everything is linked to that account.  Just make sure you have a working Roku remote before factory resetting any Roku device.

To Factory Reset, either press and hold the Reset button on the device (sometimes a little pinhole), for 30+ seconds.  Otherwise, Settings/System/Advanced System Settings/Factory Reset.



Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

Community Streaming Expert

Re: How do I Change accounts from someone else?


@Adding to @AvsGunnar 's reply ...

After a factory reset, you will be setting the Roku up as though it were a new unit right out of the box.

If you have a Roku account already you can link to it via entering the email account on the account.  If not you can create a new account

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I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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