Help

Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Greytgal39
Newbie
‎09-08-2022 08:19 PM

How do I Change accounts from someone else?

My mother gave me her Roku device, and it still has her email and password. How do I change it to my account?

0 Kudos
Reply
2 REPLIES 2
AvsGunnar
Community Streaming Expert
‎09-08-2022 09:51 PM

Re: How do I Change accounts from someone else?

@Greytgal39 

Simply Factory Reset the device.  During setup, make sure to use the same email address as your other Roku account so everything is linked to that account.  Just make sure you have a working Roku remote before factory resetting any Roku device.

To Factory Reset, either press and hold the Reset button on the device (sometimes a little pinhole), for 30+ seconds.  Otherwise, Settings/System/Advanced System Settings/Factory Reset.

(https://support.roku.com/article/208757008)

 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

Reply
makaiguy
Community Streaming Expert
‎09-08-2022 10:20 PM

Re: How do I Change accounts from someone else?

@Greytgal39-

@Adding to @AvsGunnar 's reply ...

After a factory reset, you will be setting the Roku up as though it were a new unit right out of the box.

If you have a Roku account already you can link to it via entering the email account on the account.  If not you can create a new account

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos
Reply